Signs your heat pump needs service
Call when the system is blowing air at the wrong temperature, struggling to hold the thermostat setting, running in unusually short or long cycles, icing repeatedly or making a new sound.
Note whether the issue happens in heat, cool or both. That detail helps focus the diagnosis.
The indoor and outdoor equipment work together
Heat pump performance depends on the outdoor unit, indoor equipment, controls, refrigerant circuit and airflow. KOLD looks beyond the first visible symptom to find the source of the problem.
Once the fault is clear, we explain the repair and any condition that could affect the decision.
Auxiliary heat and cold-weather operation
Seeing auxiliary heat on the thermostat is not automatically a failure. It can be part of normal operation in colder conditions. If it stays on unexpectedly, the home is not warming or the energy use has changed sharply, the system deserves a check.
When a repair is no longer the best value
Frequent repairs, declining performance and the condition of the equipment can make replacement worth comparing. KOLD will discuss that choice without treating every heat-pump problem as a sales opportunity.
Explore heat pump installationHelpful answers
Common questions
Can a heat pump be repaired in heating and cooling season?
Yes. Describe which mode is giving you trouble and what the thermostat and equipment are doing.
Does ice on the outdoor unit always mean it is broken?
Some frost and defrost operation can be normal. Heavy, persistent ice or a system that is not heating should be inspected.