When to call for furnace service
Call when the furnace is not producing heat, starts and stops repeatedly, runs without warming the rooms or makes a new sound or smell. A thermostat message or a photo of the equipment label can help, but neither is required.
Because similar symptoms can have different causes, the visit begins with the furnace and the way it is operating—not a guess over the phone.
What the diagnostic visit covers
KOLD checks the operating sequence, controls and accessible components related to the problem. The recommendation may be a repair, additional testing or a conversation about replacement when the condition of the furnace makes that sensible.
You receive an explanation of what was found and the work being recommended before moving ahead.
Gas and carbon-monoxide concerns
If you smell gas, leave the building and contact the gas utility or emergency services from a safe location. If a carbon-monoxide alarm sounds, leave and follow the alarm manufacturer’s safety instructions. Do not wait for a routine HVAC appointment.
Do not bypass a safety switch, open a burner compartment or attempt gas-component repairs yourself.
Repair or replacement
Age matters, but it is not the only factor. KOLD considers the fault, overall condition, prior repairs and the needs of the home before recommending a repair or replacement.
Compare replacement optionsHelpful answers
Common questions
Do I need to know what kind of furnace I have?
No. Describe the symptoms you have noticed and where the home is located. A model number or photo is helpful when available.
Can KOLD give a second opinion on a furnace replacement?
Yes. KOLD can inspect the system and help you understand the existing recommendation before you commit.